Do you have a complaint?
We advise you to reveal disputes or complaints first to us by contacting us at firstname.lastname@example.org. In case this doesn't lead to a satisfactory solution, you can express your complaint towards Valued Shops for independent mediation. As of February 15, 2016 it is also possible to express your complaint through the ODR-platform of the European Commission. You can find the ODR-Platform at https://ec.europa.eu/odr. The ODR-platform has the condition that your complaint is not already subject to mediation by another institution.
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