Welcome to the Walvis Products BV web store!

Walvis Products is based in Franeker (Friesland/The Netherlands). Picking up orders is possible by appointment, so please contact us in advance. We are happy to arrange a time with you so that we can also take the time to serve you well.

We will answer your questions directly by telephone on working days on +31 (0) 517-392340 and / or via e-mail via info@walvisproducts.net

The benefits of ordering through our web store:

  • Competitive internet prices and yet old-fashioned personal service.
  • Delivery to both companies and individuals.
  • Your order will be shipped the same day (if ordered before 12:00 C.E.T. on business days).
  • 24-hour delivery in both the Netherlands and Belgium. Transit times for other EU countries are longer.
  • Well-informed employees who answer your questions quickly.
  • No spam, no registration and no messing with your privacy.
  • Always a clear invoice with VAT specification.
  • Our items are always new, and their professional quality is guaranteed.
  • If there is nevertheless (transport) damage or a non-compliant delivery, we will resolve that with you on the same (working) day if possible.         
  • You can order any quantity you want of almost all of our products.
  • Need a sample copy first? No problem, just send a message to info@walvisproducts.nl
  • With us you can choose to pay a.o. with iDeal, Bancontact, PayPal, Creditcard or afterwards through invoice *.
  • New per October 31, 2019: automatic VAT reverse charge for foreign corporate customers (you will find more information in our footer under payment methods).

Postal and delivery costs:

Depending on the country where you want the delivery of your order, with us you always pay a fixed amount shipping costs per order. Regardless of the size of the order, we always charge these costs:

Belgium (BE)                                      € 9,95

Bulgaria (BG)                                      € 29,95

Cyprus (CY)                                        € 29,95

Denmark (DK)                                    € 14,95

Germany (DE)                                    € 9,95

Estonia (EE)                                       € 29,95

Finland (FI)                                        € 19,95

France (FR)                                        € 14,95

Greece (EL)                                        € 29,95

Hungary (HU)                                     € 22,95

Ireland (IE)                                        € 19,95

Italy (IT)                                            € 14,95

Croatia (HR)                                       € 29,95

Latvia (LV)                                          € 29,95

Lithuania (LT)                                     € 29,95

Luxembourg (LU)                                € 14,95

Malta (MT)                                         € 34,95

The Netherlands (NL)                           € 7,95

Austria (AT)                                        € 14,95

Poland (PL)                                         € 19,95

Portugal (PT)                                      € 19,95

Romania (RO)                                     € 29,95

Slovenia (SI)                                      € 24,95

Slovakia (SK)                                     € 19,95

Spain (ES)                                          € 19,95

Czech Republic (CZ)                            € 17,95

United Kingdom (UK)                          € 14,95

Sweden (SE)                                      € 22,95

Orders placed via our web store before 12:00 p.m. are sent on the same working day. Occasionally an item is not in stock and there is a delivery time of a few days. In such a case you will be informed immediately by e-mail.

We ship your orders with the reliable service of PostNL.

To guarantee the most accurate delivery possible, we ask you to provide an address where someone is present during the day. As far as we are concerned, this may also be your place of work or your neighbours' house, for example.

If you need express delivery services or a different delivery method, please contact us by telephone or e-mail.

Prices:

All prices stated include 21% Dutch VAT. This naturally also applies to the shipping costs stated.

Checkout:

With us, you can choose various payment options when completing your order. You can choose to pay with iDeal, Bancontact, SofortBanking/DIRECTebanking, Belfius, KBC/CBC, via PayPal or afterwards through invoice. Only for creditcards payments there is an additional surcharge of 2%. If you choose to pay afterwards through invoice, we reserve the right in some cases to require advance payment from you. If you do not agree with this, you still have the right to cancel your order.

Returns:

Walvis Products fully respects the legislation. In brief, you have a period of 14 days after delivery of your order as legal reflection time to cancel your order (without giving a reason) and a period of 14 days to return the order to us. With us you pay the costs for the return. If you wish, you can use our cancellation form. This is not mandatory, for example, you can also indicate by e-mail that you want to make use of your right to return / your right of withdrawal. More detailed information about returns and our withdrawal form can be found in the footer of our website under the heading Customer service.

Use of our website:

All texts and images on our website are protected by copyright. It is not permitted to publish and / or reproduce these texts and images without our prior written permission.

Our website is intended for providing information to our customers and visitors. We have compiled the content of this site with the greatest possible care. Nevertheless, we cannot give any guarantees regarding the nature or content of the website and are not liable for the use of this information or for the consequences of its use.

International:

Walvis Products ships towards all EU countries. Nevertheless, we are unable to deliver to exceptional areas in the EU territory. These areas are: Aland Islands (Finland), Canary Islands (Spain), Channel Islands (United Kingdom), French overseas departments and territories, including Guadeloupe, French Guiana, Martinique and Reunion and Mount Athos (Greece).

More detailed information about payment, delivery, return, making a complaint, our privacy policy and our general terms and conditions can be found in the footer of this website under the heading Customer service.

Can't find the answer you need? Please contact us!

 

 

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