Return deliveries - the right of withdrawal

You are entitled to cancel your order up to 14 days after receipt without notice.

During that term, you are entitled to observe the product and even handle it within common reason as you would also be allowed to do in a physical store enabling you to form a judgement about the product. You may take the product out of the original packaging, unless this packaging is sealed. In case you did more then necessary, we retain the right to charge you for this.

This term expires 14 days after you or a by you appointed third party which is not the forwarding company, got possession of the product.

In case you ordered more items with different delivery times in the same order, the term to cancel your order expires 14 days after the day that you received the last part of your order.

In case you agreed a regularly delivery of products with us, the term for the right of withdrawal expires 14 days after the day on which you or a by you appointed third party, receive the first delivery. 

To make use of your right of withdrawal, you can return the goods to our warehouse address within a period of 14 days after you sent us a notification that you would like to make use of this right of withdrawal. Our warehouse address is:

WALVIS PRODUCTS B.V. | Zuidelijke Industrieweg 22 -7 | NL 8801 JB FRANEKER (The Netherlands).

Please send your returns as much as possible in the original packaging.


In case of a withdrawal we will refund your payment, including the shipping charge that you originally paid to us as soon as possible but always within 14 days after we have received your return shipment in our warehouse. This refund will be made towards the same account as of which you made your original payment to us, unless otherwise agreed. In case you return only a part of your order, we will not make a refund for the shipping charges that you originally paid us. 

Only the costs for returning from your address to our warehouse are at your own expense. We estimate that these costs are around € 10,00 per package, depending on the country where you ship from. Please check your carrier's website for exact rates.

In case you want to use your right of withdrawal, with us you are not obligated to use our withdrawal form. You may for example also notify us by e-mail that you would like to return (a part of) your order. It is also not obligated to state any reason. Nevertheless of course we are interested to learn what that reason is.


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